When you travel, your baggage naturally travels with you too. People are often afraid that their luggage will be throw away or be damaged during delivery. These things will not happen in Japan, where respect and courtesy are to be given not just to travelers, but to their suitcase as well.
Brazillian YouTube user Nihongo Wakaranai uploaded a short video filmed from inside a plane which had just arrived at an airport in Japan.
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The camera showed the baggage handling crew is waiting for suitcases to come down a conveyor belt, handling them with nothing but the utmost gentle delicacy.
Three men are shown on the tarmac, one of whom seems to be a supervisor by the way he directs bags to his colleagues on either side.
All of the handlers are wearing spotless white gloves, swiftly but softly stacking bags and the occasional box onto carts behind them, which bear the mark of Japanese airline ANA.
Speaking of the stacks, in a further display of Japanese mentality, the handlers periodically adjust them to keep them nice and orderly, which maximizes the capacity of each cart and speeds up the total process, helping passengers get their bags more quickly.
After the luggage delivered through the carousel, there is al
so a staff carefully clean every suitcases before customers receive it.
Many netizens have shown their praise toward Japanese luggage carrier service including “No wonder people always say ‘Service at Japan’s airports is number 1 in the world.”
“They’re actually acting like normal functioning human beings, not throwing the luggage like trash bags like we see in all those [other] videos.”
“You get the best service at restaurants in Japan with no expectation of getting a tip.”
“I was told that it’s in Japanese culture not to expect praise when you are doing your job the way you are hired to do.”
Other people also said, “It’s usual in Japan.”
Although it is normal thing in Japan, luggage delivery service in Japan definitely made people in other countries feel jealousy. The rest of the video filmed in Brazil, where the staffs throw suitcases like throwing a”trash bag”. It is no doubt that why many people complain that their baggage was broken or even lost after delivery at the airport.
The professional luggage customer service in Japan is something travelers around the world would definitely like to enjoy more when travel by airport.